“We had a great technical solution, but we couldn’t get the users to let go of their old habits”.

Have you heard of this in your organisation?

Many project teams stumble at the final hurdle when they hand their neatly crafted solution over to their users. Even for enhancements and changes to processes, it is important to have a strategy for helping people adopt change with confidence.

Key take-away points:

1. Understand why people are challenged by change and learn how to overcome it
2. Appreciate how long it takes people to gain confidence and what tools work best
3. Identify strategies that you can use to align your project team and get your users to “own” their processes long after the project team has left