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Christer Idhammar
President
IDCON, Inc. (USA)
Stay the Course - Consistently Getting the Basics Right Leads to Greatness
Improving reliability and maintenance performance is 90% about people and 10% about technology. Computer systems and predictive maintenance technologies are good tools, but if you are unable to change reactive behaviors to consistently disciplined, your ongoing top results will be absent. To accomplish this you need to sell the benefits and change the perception of maintenance in many ways - from the perspectives of maintenance, engineering, operations and financial folks.
Most of this is common sense. We need to ensure that we do the basics better without diversion or confusion due to frequent changes in direction being handed down. This presentation will address these issues and give practical advice that you can employ to help generate better results.

World-renowned maintenance educator and thought leader and well known to Australian and New Zealand maintenance organisations, Christer is a multiple winner of the coveted EUROMAINTENANCE award. This included him receiving the EFNMS (European Federation of National Maintenance Societies) award for outstanding achievement and worldwide accomplishments in the field of reliability and maintenance.
He started his career in the Swedish merchant marine where he started developing fundamentals of his Results Oriented Reliability and Maintenance Management concept. During the last 40 years this concept has evolved during his time as mechanic crafts person, engineer, manager, consultant, educator and philosopher, reliability guru and company leader.
Christer has dedicated 25 years of work to the United Nations industrial maintenance training program in Africa and South America and led and conducted international reliability and benchmarking tours to Europe. He also developed and implemented current best reliability and maintenance practices - CBP - and the results oriented maintenance management philosophy in the USA, Canada and Europe.
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Cliff Williams
Operations Maintenance Manager
Erco Worldwide (USA)
Lean Maintenance to Improve Reliability
In an effort to improve plant reliability and reduce manufacturing costs, more maintenance experts are evaluating whether Lean Manufacturing practices may be applied to maintenance operations.
The implementation of Lean Methodologies requires the identification of customer needs, the establishment of measures and an analysis of value versus waste and monitoring of performance measures. This presentation will outline the principles of Lean and give examples of Lean techniques as applied in maintenance.
- General discussion of ‘Lean in the maintenance group' and of ‘maintenance in Lean’
- Seven forms of waste (Muda)
- Single Minute Exchange of Dies (SMED)
- 5S

Cliff Williams is a thirty year plus veteran of the maintenance field. He has worked in the pulp and paper and steel industries, as well as with food giants such as Coca Cola, Kraft and Wrigley. His present role allows him to help drive the maintenance performance at ERCO’s plants in North and South America through Best Practices and adapting many of today’s maintenance techniques for the specific needs of ERCO.
Cliff’s introduction to Maintenance Management was over 30 years ago when he helped implement one of the first CMMS at British Steel He has used many other systems since and believes they are a great tool for helping maintenance improvements. However, Cliff Is a firm believer that maintenance is all about ‘people’ and enjoys the challenge of developing them to their full potential. In an effort to give back to the field that has supported him for so many years, Cliff speaks at conferences across N.America, teaches Maintenance Management at local colleges and writes for trade magazines in Canada.
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Leonard Bouwman
Director Asset Management
MillerCoors (LLC) (USA)
Creating Shop Floor Ownership and Accountability Through Focused Areas of Responsibility (FAR) in a Multi Team Environment
All too often one hears that we do not have sufficient maintenance personnel to carry out the defined maintenance tasks. Teams operating in the same area often share common goals that focus on the sum of the whole but not on the parts that make up the sum. The FAR methodology/approach was designed to focus on the parts that make up the sum, by striving to achieve responsible areas to both team and individual level.
- Purpose of FAR
- Understanding the FAR principle
- Five key outputs within FAR
- Challenges and Learning’s

Leonard has spent the last 20 years working for SABMiller, the second largest global brewer. Having joined the company as an engineer in training, Leonard has worked in numerous functions ranging from maintenance, operations and HR-Engineering Training & Development both in a plant as well as head office.
Leonard is the Director for Asset Management at MillerCoors (LLC) in the USA, a joint venture subsidiary of SABMiller and MolsonCoors. Leonard oversees and leads the maintenance and reliability improvement strategies of eight large breweries and plays a key role in supporting the broader SABMiller in establishing global Asset Management guidelines and procedures. He has a Master’s degree in Process Engineering Technology from the University of Brunel (UK). He holds a Government Certificate of Competency (Mechanical)
from South Africa, Diploma in Mechanical Engineering from a Technical College in South Africa as well as a dual artisan trade. Leonard lives in the Milwaukee, USA and is married with a son and two daughters.
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Walt Lynch
Maintenance Manager, CMRP
Coca-Cola North America (USA)
Improving Planned Work in a 24/7 Work Environment
Increasing planned work in a 24/7 production environment is a challenging task and if accomplished without additional line downtime, will improve labour utilisation and increase your odds of improving asset reliability.
In this session, Walt Lynch will review Coca-Cola North America’s maintenance improvement process, justify the company’s need to improved planned work and most importantly will discuss the strategy for increasing planned work without additional production line downtime. You’ll gain valuable insights into how to analyse your current maintenance performance and learn successful techniques for increasing your team’s labour utilisation and reduce asset downtime.
- Reduce preventive maintenance related production line down time by up to 50% or even more
- Significantly improve the quality of PM’s and start-up after maintenance
- Find hidden time to develop and implement predictive maintenance programs

Walt Lynch leads the maintenance team at the Paw Paw, Michigan juice and beverage facility for Coca-Cola North America, providing increasing asset reliability and reducing maintenance costs by implementing world class maintenance principles of planned and scheduled maintenance; preventive, predictive and condition based maintenance; storeroom control; and skills development programs for the maintenance associates.
Walt has spent over 30 years in the maintenance field with nearly twenty years in the U.S. Air Force where he gained experience as a wideband communications technician, a master technical instructor with experience in technical course development, electrical engineering, base civil engineer, facilities and utilities maintenance and disaster preparedness and response. He also has over 14 years experience in the food and beverage industry managing maintenance and operations with positions ranging from maintenance supervisor to plant manager.
In 2007, Walt was selected to sit on the Coca-Cola North America Maintenance Excellence Steering Committee and he also leads the Juice and Non-Carbonated Beverage subcommittee for improving maintenance and reliability at these eight member facilities. Walt Lynch holds a Bachelor’s of Science degree in Electrical Engineering from the University of Arizona. He also holds AA degrees from the Community College of the Air Force in Radio Communications and Electronic Technology and is a Certified Maintenance & Reliability Professional (CMRP). He lives in Kalamazoo, Michigan, United States with his wife Dorothy.
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Mark Inglis
Special Guest Speaker
“Attitude determines your Altitude”
You are 23 years old, trapped in an ice cave for 14 days by a sub-zero blizzard on the summit of New Zealand’s highest peak. You are starving and freezing to death. You wake up in hospital to find that you have lost both legs below the knees due to frostbite. What do you do next? You climb Mount Everest, of course.
Between losing his legs at 23 and then going on to be the only double amputee to have stood on the roof of the world, the summit of Mount Everest, Mark has carved out careers as a scientist, a world recognised winemaker, business innovator and a leading International Motivator.
A silver medal from the 2000 Paralympics joins all medals from the world of alpine skiing, wine and his ONZM for services to the Disabled. Founding Trustee of Limbs4All Charitable Trust, patron of many charities and author of 5 books (2 for youth, both finalists in The NZ Book of the Year Awards) Mark was recently awarded both a doctorate (honoris causa) and also the Fervent Love Of Lives Medal.

Over the last 6 years Mark has presented to over 100,000 youth across the world, inspiring them to embrace challenge, to develop the attitude to excel.
It is this combination of achievement in the face of seemingly overwhelming odds and his ability to interpret this to a wide range of people resulted in the honour of being both a delegate and panellist at the UN partnered 2009 Global Creative Leadership Summit in New York, an opportunity to share his experience and philosophy with world leaders.
Challenge and attitude is at the core of all growth, in our families, communities and business, Mark is the epitome of Challenge and Attitude. As the only double amputee who has stood on the summit of Mt Everest, who else can truly define the often used saying, “Attitude determines your Altitude”.
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